Delivery & Refund Policy

DELIVERY PROCESS


  • Dispatch


TIN SHORE aims to pack and send orders the next working day from order. TIN SHORE operates Monday to Friday and is closed at weekends and during Public Holidays.



  • Delivery method and timings – UK


TIN SHORE uses Royal Mail for delivery in the UK.  TIN SHORE uses a tracked delivery service which aims to have the product with you within 2-3 days from dispatch. 

For UK orders TIN SHORE charges £3.95 postage for orders under £30, and free shipping on orders of £30 or over.



  • Delivery method and timing – International


For international deliveries – the buyer should contact TIN SHORE directly by email, and appropriate shipping costs and method will be identified.  The cost of shipping internationally will be charged to the buyer.

A minimum order of £40 is required for international orders.



  • Delivery tracking


Once dispatched TIN SHORE will email you a unique tracking number.  You can track the delivery status with these details.


ISSUES WITH DELIVERY



  • No tracking number or confirmation email


You should contact TIN SHORE by email stating the order number, items for purchase and delivery address. TIN SHORE should provide an email update of the status of delivery to you within 2 working days of email receipt.



  • Item was tracked but has not arrived


You should follow-up directly with the delivery company (Royal Mail in the UK) using the tracking references provided by TIN SHORE



RETURNS AND EXCHANGES



  • Faulty, Damaged or Missing Goods


If you receive a damaged or faulty good TIN SHORE will aim to refund or replace the item if notification of the faulty or damaged good is provided within 30 days of delivery.


You should email TIN SHORE with details of the fault or damage, original order number and name of the product affected.  TIN SHORE will request photographic evidence and / or return of goods.

Once the fault or damage is confirmed by TIN SHORE a replacement will be sent via standard delivery methods, alternatively if a refund is required the account / card used for the original purchase will be credited.  TIN SHORE will action this within 10 working days of confirming the fault or damage (some financial providers may take longer than this to complete the refund process).


  • Distance Selling – 14 Day Return


TIN SHORE accepts returns up to 14 days from delivery if you are not happy with your purchase and there are no faults.  If the goods have not been opened or used and they are in a resaleable condition a full refund or exchange will be issued.


To return a good – a customer should email TIN SHORE with the original order number, which items are being returned or exchanged, and whether a refund or exchange is requested within 14 days of delivery. 

TIN SHORE will provide details of the return address and you should return goods at your own expense within 14 days of notification of return.


TIN SHORE will provide a refund or exchange within 14 days of receiving the returned goods.  Exchanged goods should be equal to or less than the cost of the returned good minus the shipping cost for the exchanged product.  Refunds will be made to the card / account which was used for the initial transaction.

 

COMPLAINTS PROCEDURE

TIN SHORE aims to provide high quality service and products which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services and products remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.


If you are not happy with TIN SHORE please tell us:

  • In the first instance you should refer to Tin Shore's Returns Policy and Terms of Service available on the website www.tinshore.com

  • If you are not satisfied with our response or wish to raise the matter more formally, please write to Tin Shore at info@tinshore.com.  All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

  • Finally, please also let us know if you are happy with Tin Shore’s services.